Virginia DMV Reports Record-Low Wait Times Following Major Reforms
Virginia's Department of Motor Vehicles (DMV) has reported record-low wait times, with average times dropping from about 37 minutes in 2019 to 8.3 minutes statewide. This significant reduction is attributed to major reforms and initiatives, including the "Perfect 10" program,…
Norfolk Portsmouth Newport News, VA, September 28, 2026 —
Virginia’s Department of Motor Vehicles (DMV) has announced a significant decrease in customer wait times, reporting record-low averages across the commonwealth. The average wait time has dropped from approximately 37 minutes in 2019 to just 8.3 minutes, marking a substantial improvement in service efficiency.
This reduction is attributed to a series of strategic reforms and new initiatives implemented by the agency. Among the key programs cited is the “Perfect 10” initiative, which aims to enhance customer service and streamline operations. The DMV has also undertaken physical redesigns of its office layouts to improve customer flow.
Further contributing to the decrease in wait times are operational changes such as the implementation of separate lines for customers with appointments and those who walk in. Additionally, the agency has expanded the availability of appointments, providing more options for drivers to schedule their visits and receive services more conveniently. These changes collectively aim to make DMV services faster and more accessible for residents throughout Virginia.
Story summarized from the original created by Craig Belcher on wydaily.com, see more information here.
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