GoTo, the leader in cloud communications and IT, and Nexthink, the leader in Digital Employee Experience (DEX) management, today announced the next phase of their partnership to streamline how enterprises, Global System Integrators (GSIs), and value-added resellers (VARs) deliver and manage digital workplace support. It expands on the companies’ strategic partnership announced in 2025 to offer a bidirectional, end-to-end connection between LogMeIn Rescue’s remote support and Nexthink Infinity’s real-time device intelligence, and makes the integration directly available from the Nexthink Infinity Library. This helps IT teams resolve issues faster and more efficiently with direct integration between the platforms.

“This integration represents a meaningful evolution of what our partnership with GoTo can do for IT teams,” said Samuele Gantner, Chief Product Officer at Nexthink. “We’re excited to feature LogMeIn Rescue in the Nexthink Infinity Library, giving IT teams one-click access to connect their device intelligence with AI-powered remote support. Nexthink gives technicians the full picture of what’s happening on a device before they ever take a manual step. Now, with Rescue available directly from the Library, we’re fundamentally changing how fast and how confidently IT teams can resolve issues, and the impact that has on the employee experience.”

The bidirectional integration connects the platforms at four key moments in the support workflow:

  • One-click session launch: Technicians can initiate a Rescue session directly from the Nexthink device view. A simple, automated launch gets both the technician and end user into the session immediately, eliminating the manual back-and-forth that previously slowed time to connect.

  • Live device data and DEX insights in-session: A dedicated tab in the Rescue technician console surfaces live Nexthink device data, structured troubleshooting checklists, and DEX scores — including end-user sentiment and composite experience metrics — with no tool switching required.

  • AI-powered recommendations enriched by Nexthink telemetry: Rescue AI cross-references historical Nexthink device data with live session context to generate high-confidence root cause analyses and targeted recommendations before the technician has taken a single manual step.

  • Direct remediation via Nexthink Remote Actions: Once a diagnosis is confirmed, technicians execute Nexthink Remote Actions directly from the Rescue console. The action is logged in Rescue’s session reporting and any connected ticketing system, completing the full support loop without leaving the session.

“When we first announced our partnership, the goal was clear: bring together the best of what Nexthink and Rescue each do, in a way that enhances how enterprise IT, GSI, and VAR teams work,” said Joseph George, General Manager of IT Solutions Group at GoTo. “We are now building on this strategic partnership with a deeper, bidirectional integration between our platforms, providing technicians everything they need in a single place. We’re giving IT teams a real advantage in speed, accuracy, and the employee experience they’re able to deliver.”

The bidirectional integration for LogMeIn Rescue and Nexthink is now generally available to IT teams, GSIs, and VARs worldwide. To learn more, visit: logmein.com/integrations/nexthink.

About GoTo

GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,500 employees throughout North America, South America, Europe, Asia, and Australia.

About Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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